Please read the following terms and conditions carefully before registering, accessing, browsingor using the site (“Site”) or Application ("eSuvidhaKendra Online"). By accessing or using the Site or using the Application or by using the Service, you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not access or use the Site and immediately terminate your use of the services. These Terms and Conditions (the “Agreement”) is a legal contract between you being, an individual customer, user, or beneficiary of this service (“Registered User”/”You”) and ZALA E RURAL PVT LTD. Service can be used by you subject to your adherence with the terms and conditions set forth below including relevant policies. ZERPL reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions any time without further notice. You shall re-visit the “Terms & Conditions” link from time to time to stay abreast of any changes that the “Site” may introduce.


You will not be considered "Eligible" to use Our Services unless You:

  1. Reside in India.
  2. Have attained at least 18 (eighteen) years of age.
  3. Use Services to perform transactions in Indian Rupees only and no other currency.
  4. Avail Services on a networked device which supports Services.
  5. We reserve the right to immediately terminate Your Account if we have reason to believe that Your Account is being used by any person who is not Eligible, or for any other reason.


  1. This website and application is designed, developed and maintained by ZALA E RURAL PVT LTD.
  2. The Registered User transacting on ZERPL, shall be responsible for maintaining the confidentiality of his/her User ID and Password and shall be responsible for all activities that occur under his/her User ID and Password.
  3. The Registered User agrees that if he/she provides any information that is untrue, inaccurate, not current or incomplete or have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, ZERPL shall have the right to indefinitely suspend or terminate or block access of your account on the Site and refuse to provide with access to the Site.
  4. The right to introduce new services and modify some or all of the existing services offered on the Site at ZERPL’s sole discretion without any prior notice.
  5. The Registered User agrees that he will not host, upload, display, transmit, comment or share information which the user does not have right to and shall not use words which are harmful, inappropriate, obscene, offensive which advocates to rights of privacy against any individual or group or organization.
  6. Though all efforts have been made to ensure the accuracy and currency of the content on this website, the same should not be construed as a statement of law or used for any legal purposes. In case of any ambiguity or doubts, users are advised to verify/check with the Department(s) and/or other source(s), and to obtain appropriate professional advice.
  7. Under no circumstances will this Department be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or in connection with the use of this website.
  8. These terms and conditions shall be governed by and construed in accordance with the Indian Laws. Any dispute arising under these terms and conditions shall be subject to the jurisdiction of the courts of India.


You will be issued, basic account immediately after successful registration.You may recharge your e-Wallet through any of the Payment Gateways, IMPS/NEFT/RTGS/Online Transaction. ZERPL Wallet is available only to resident Indians who have attained the age of 18 years and are competent to contract.

ZERPL reserves the right to suspend/discontinue ZERPL e-Wallet Services to You at any time, for any cause, including, but not limited, to the following-

  1. For any suspected violation of the rules, regulations, orders, directions, notifications issued by RBI from time to time or for any violation of the terms and conditions mentioned in this document.
  2. For any suspected discrepancy in the particular(s), documentation or Registration form provided by You;
  3. To combat potential fraud, sabotage, willful destruction, threat to national security or for any other force majeure reasons etc;
  4. If the same is due to technical failure, modification, upgradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons.

You are permitted to maintain and operate only one ZERPL e-Wallet. Any suspected non-conformity with this requirement shall be just cause for the suspension/ discontinuation of any/all Wallets associated with you by ZERPL

Branch Registration charges

All Esuvidhakendra online branch Registration and services charge on payment of Rs.100 The fees of Rs.100 included a one time enrolment charge is non- refundable except as expressly set forth in these terms.





CIN : U74999GJ2017PTC095431


99242 09673

Mon-Fri 8:30am-6:30pm